Russell Simmons, founder of Def Jam Records, and the prepaid "RushCard", was on the back foot this week when Rush Card customers started phoning in to complain that their cards were not working, balances were zero and paychecks had not deposited into their accounts.. For anyone living paycheck to paycheck thats a potentially disastrous situation.
The complaints from users started rolling in early last week—cards weren’t working, balances were erroneously listed as zero. Many who called customer service weren’t able to get through, some who did connect were told their accounts couldn’t be found. Others said that paychecks, which they have direct deposited onto their cards, hadn’t shown up on time. For just about anyone, this scenario sounds like a nightmare. But for those who are already pinching pennies, missed or late paychecks and denied account access can be disastrous—leading them to take out loans of last resort, like those made by payday lenders, or, failing that, leaving them without money to pay rent, buy groceries, or put gas in their cars, which in turn can make it hard to get to work, which in turn can lead to being fired.